WHERE ARE YOU BASED?
We're happily based in London, United Kingdom.
HOW DOES SHIPPING WORK?
Uronestopshop partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, China, India, etc. via our partnership with USPS, Royal Mail and many others.
Because we ship directly from our partners in these countries, your item may take 2-3 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) . Please note that during festive period such as Christmas there are considerable delays in delivery which is mostly caused by backlog with customs and is beyond our control. If your order is one of these please be patient as you will get it soon.
PLEASE NOTE THAT WE DO NOT PROVIDE TRACKING FOR PHILIPPINES, NEPAL, BHUTAN, AFGHANISTAN, IRAQ and SYRIA.
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation!
Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email via this form and we'll get back to you as soon as we can.